Shipping & Returns » Returns & Exchanges

Your EMC Designs jewelry has been skillfully hand-crafted from fine raw materials of the best quality, like Sterling Silver, 14 Kt Gold Filled, Semi-precious, Precious Gems and synthetic stones. My jewelry has a 30 day guarantee. The gemstones are guaranteed at the point of sale. Any cracks, natural cracks, scratches, or breakage after sale are not covered by any guarantee.

A restocking fee of 15% will be charged on returns.

Returns and Refunds are not available on custom made orders and personalized pieces like Name Bracelets, etc. For health reasons, earrings can not be returned and are not refundable. Shipping and transaction fees are not refundable.

Exchanges:

Exchanges could have additional costs and you must go to the  Contact Us page and use the contact form for exchanges.

For out of warranty jewelry, we will provide a price quote for repair or replacement, please contact us first.

Return Guidelines:

For returns you must go to the  Contact Us page and use the contact form to ask a Return Authorization Number  (RA Number) a RA Number is required for returns; secure the items securely wrapped in the original packing and include copy of original invoice. It is strongly recommended you insure the item as we will not be held responsible for loss or damages incurred while package travels. For a warranty inquiries contact us. On repairs or replacements, I will strive to make it look as close as possible to the original piece. An exact duplicate may not be possible due to these pieces being unique, hand-crafted items and for that reason pair of earrings, etc. will be similar, but not an exact pair.